Have a question? Email support@snapscale.life. Include your app version and what happened so we can help.
Frequently asked questions
How do I scan my body fat?
Open Home → Scan Body. Follow the preparation instructions, capture the guided front and side views, and submit your photos for analysis. An internet connection is required.
Is body scanning free?
Yes. Scanning and the immediate estimate are free, subject to scan limits. The app shows when another scan is available. Body-composition history and trends require Premium or an existing eligible entitlement.
Is my body-fat result a medical measurement?
Your body-fat result is an AI-generated estimate, not a medical measurement. It is not a substitute for a professional body-composition assessment and should not be used for diagnosis or treatment decisions. Results can vary with lighting, pose, image quality and the profile information used for analysis.
What happens to my body-scan photos?
Photos are stored temporarily to provide your analysis and deleted promptly afterward. They are never shared publicly or used to train our models. The scan uses secure cloud processing, as described in our Privacy Policy.
What if analysis fails?
Check your internet connection and follow the in-app instructions to retry. Use bright, even lighting and follow the pose guidance. If the problem continues, email support@snapscale.life with your app version and a description of the issue. You do not need to email body photos.
Where are my results saved?
Body-fat results are saved in SnapScale on your device. This version does not export body-fat results to Apple Health. Weight measurements can sync with Apple Health when you grant permission. Our backend also keeps service records described in the Privacy Policy.
Do I need a smart scale?
No. Weight scanning reads the number on your scale’s display using your camera. A clear, readable display works best. You can also type a weight manually, or continue using an existing smart scale with Apple Health.
How do I manage Apple Health access?
Open Apple Health, select your profile, then Apps and Services → SnapScale to review permissions. To remove weight entries, open Body Measurements → Weight → Data Sources & Access → SnapScale. Menu names may vary with your iOS version. Removing SnapScale does not automatically remove records already saved in Apple Health.
How do I manage my subscription?
Open Settings on your iPhone or iPad, tap your name, then Subscriptions → SnapScale. Apple manages subscription payments, cancellations and refund requests.
Who is body scanning intended for?
Body scanning is intended for adults. Use it for your own general-wellness tracking and only submit photos you have permission to use.